Unbabel’s 2021 Global Multilingual CX Survey Reveals 68% of Consumers Prefer to Speak with Brands in Their Native Language

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, today announced the findings from its 2021 Global Multilingual CX Report. The survey shows that how speaking in a customer’s native language thrusts businesses ahead of their competitors by building trust, empathy, confidence, and...

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